FAQ

​How Do I Place An Order?

 

Your are always welcome to come down to Granville Island Vancouver BC and visit the Hartman Leather workshop and store, You can use this web store or send an E-mail to hartmanleather@telus.net  to order online.

 

You can also call 1-604-685-0880 and order over the phone Monday thru Saturday 10am. to 5pm. Pacific Time.

Please be sure to include the style, colour and product number.

Payment and Shipping

Include your name, mailing address, telephone number and preferred method of payment. We accept Visa and MasterCard and PayPal.

Shipping: If your item is in stock it will be shipped within a few days. Orders will be shipped via Canada Post unless courier service is requested by telephone.

 

Please allow 4–6 weeks depending on the season before shipping for out-of-stock items, as each one is hand-made.

 

We look forward to hearing from you!

 

​Secure Ordering & Payment Options

 

Hartman Leather uses the top secure online payment provider Stripe and is in full compliance with their policy. While all efforts are made to keep customer information secure, targeted attacks can occur and breaches may happen. This information will never be rented or sold to any third party.

 

No customer credit card data is kept on Hartman Leather computers. 

Returns & Refunds


Please order carefully.. As all pieces are handmade there are No refunds No Exchange by mail. Exchange is in-store only.

Privacy Policy

 

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date).

 

This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

This information will never be rented or sold to any third party.

Our complete privacy policy can be found by clicking here.

© 2018 by Randi Ryborg & Dave Hartman.

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